Refund policy

*Return of a new (unused) product: If the consumer changes his/her mind upon receipt of the product and wishes to return it, in this case the return costs are at the consumer's expense. The consumer must return the product within the legal withdrawal period (14 days from receipt of the product), otherwise no refund will be made. The buyer must inform the seller (Team Kalorik) of his wish to withdraw before the expiration of the withdrawal period, either by e-mail to or by post to the address below: TKG SRL Steenweg op Halle, 158 1640 Sint Genesius Rhode BELGIQUE Products in new condition must also be returned to the central warehouse at the address below: Service/Kundendienst Efbe Elektrogeräte GmbH Gustav-Toepfer-Straße 6 07422 Bad Blankenburg DEUTSCHLAND Refunds will only be made if the product is complete and returned in its original packaging, in perfect condition (identical packaging, instructions, accessories, etc.) with a copy of the invoice or proof of purchase showing the purchase price, and a letter giving the purchaser's full contact details (surname, first name, telephone number, e-mail address and bank details). Average time for processing a member's complaint/request by our customer service department: 1 month. For any question, the after-sales service can be reached by e-mail at the following address: *Defective product: The products are guaranteed parts and labour for 1 year. The following are excluded from the manufacturer's warranty - Damage due to impacts, shocks or falls. - Damage due to the infiltration of liquid on the electrical parts. - Errors of adjustment or handling by the user. - Damage due to use contrary to the instructions in the user manual. - Damage or malfunction resulting from the use of accessories not distributed by Team Kalorik; - Damage caused by intervention on the unit by a person or a technical centre not authorised by Team Kalorik. - Cleaning in case of lack of maintenance. - Replacement of wearing parts or consumables. In the event of a defective device under the manufacturer's warranty, the device will be exchanged as a priority if a similar product is available. If not (similar product not available), the product will be refunded. Procedure to follow in case of a defective device: Send the following documents by e-mail to the after-sales service at copy of the invoice or proof of purchase mentioning the purchase price accompanied by a letter mentioning the complete contact details of the consumer (name, first name, telephone number, e-mail address and bank details) as well as a description of the fault or problem encountered.

Privacy Policy

Privacy Policy of To receive information about Personal Data, the purposes and parties with whom it is shared, please contact the Owner. Owner and Data Controller Team Kalorik - Steenweg op Halle 158, 1640 Sint Genesius Rode BELGIUM Owner's e-mail address: Types of data collected The owner does not provide a list of the types of Personal Data collected. Full details of each type of Personal Data collected are provided in the sections of this Privacy Policy or by specific explanatory texts published prior to the collection of the Data. Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when you use this website. Unless otherwise specified, all Data requested by this website are mandatory and their absence may make it impossible for this website to provide the Services. In the event that this website specifies that certain Data are not mandatory, Users are free not to provide them without any consequences for the availability or functioning of the Service. Users who have doubts about the mandatory Personal Data are invited to contact the Owner. Any use of Cookies - or other tracking tools - by this website or by the owners of third party services used by this website is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available. Users are responsible for any third party Personal Data obtained, published or communicated through this website and confirm that they obtain the consent of the third party to provide the Data to the Owner. How and where the Data is processed Methods of processing The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of the Data. Data processing is carried out using computers or IT tools, following procedures and organizational modes closely related to the purposes indicated. In addition to the Owner, the Data may be accessible, in certain cases, to certain categories of persons in charge of the operation of this website (administration, sales, marketing, legal department, system administration) or to external parties (such as third party technical service providers, courier services, hosting providers, IT companies, communication agencies) designated, if applicable, as Subcontractors by the Owner. The updated list of these parties can be requested from the Owner at any time. Legal basis for processing The Owner may process Personal Data relating to Users if any of the following conditions apply: Users have given their consent for one or more specific purposes; Note: Under certain legislation, the Owner may be allowed to process Personal Data until the User objects ("opt-out"), without having to rely on consent or any of the following legal bases. However, this condition does not apply where the processing of Personal Data is subject to European data protection law; The provision of Data is necessary for the performance of an agreement with the User or for any pre-contractual obligation of the User; Processing is necessary to comply with a legal obligation to which the Owner is subject; processing is related to a task carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will be happy to help you clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a legal or contractual requirement, or a requirement necessary to enter into a contract. Place of processing Data is processed at the Owner's headquarters and at all other locations where the parties responsible for processing are located. Depending on the location of the User, data transfers may involve the transfer of the User's Data to a country other than their own. To find out more about where such transferred Data is processed, Users can consult the section containing details of the processing of Personal Data. Users also have the right to know the legal basis for transfers of Data to a country outside the European Union or to any international organisation governed by public international law or established by two or more countries, such as the United Nations, and the security measures taken by the Owner to safeguard their Data. If such a transfer takes place, Users can find out more by consulting the relevant sections of this document or by contacting the Owner using the information provided in the contact section. Storage time Personal Data is processed and retained for as long as required for the purpose for which it was collected. Therefore: Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until the contract is fully performed. Personal Data collected for the purpose of the Owner's legitimate interests shall be retained for as long as necessary to achieve those purposes. Users can find specific information about the Owner's legitimate interests in the relevant sections of this document or by contacting the Owner. The Owner may be permitted to retain Personal Data for a longer period of time whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period of time whenever this is required for the performance of a legal obligation or by order of an authority. Once the retention period has expired, the Personal Data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be applied after the retention period has expired. Users' rights Users may exercise certain rights with respect to their Data processed by the Owner. In particular, Users have the right to do the following: Withdraw their consent at any time. Users have the right to withdraw their consent if they have already given their consent to the processing of their Personal Data. Object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Details are added in the relevant section below. Access to their Data. Users have the right to know whether the Data is being processed by the Owner, to obtain information on certain aspects of the processing and to obtain a copy of the Data being processed. Verify and obtain rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected. Limit the processing of their Data. Users have the right, under certain conditions, to limit the processing of their Data. In this case, the Owner will process their Data only for storage purposes. Have their Personal Data deleted or erased. Users have the right, under certain conditions, to obtain the deletion of their Data from the Owner. Retrieve their Data and transfer it to another controller. Users have the right to retrieve their Data in a structured, commonly used and machine-readable format and, if technically possible, to transfer it to another data controller without any obstacles. This provision applies, provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract to which the User is a party or on pre-contractual obligations. Filing a complaint. Users have the right to lodge a complaint with their competent data protection authority. Information on the right to object to processing Where Personal Data is processed in the public interest, in the exercise of official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a reason related to their particular situation that should justify such objection. Users should be aware, however, that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time without any justification. To find out whether the Owner processes Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document. How to exercise these rights Any request to exercise the User's rights may be addressed to the Owner using the contact details provided in this document. These requests can be exercised free of charge and will be considered by the Owner as soon as possible and always within one month. Further information on the processing and collection of Data Legal action The User's Personal Data may be used for legal purposes by the Owner in court or in steps that may lead to legal action resulting from improper use of this Application or related Services. The User is aware that the Owner may be required to disclose Personal Data at the request of public authorities. Additional information regarding the User's Personal Data In addition to the information contained in this Privacy Policy, this website may provide the User with additional information and contextual information regarding particular services or the collection and processing of Personal Data. System logs and maintenance For operational and maintenance purposes, this website and any third party service may collect files that record interactions with this website (system logs) or use other Personal Data (such as IP address) for this purpose. Information not included in this policy Further information regarding the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document. How "Do Not Track" requests are handled This website does not support "Do Not Track" requests. Please refer to the privacy policy of third party services to determine if they support Do Not Track requests. Changes to this Privacy Policy The Owner reserves the right to make changes to this Privacy Policy at any time by notifying its Users on this page and possibly in this website or - to the extent that it is technically and legally possible - by sending a notice to Users via the contact details available to the Owner. It is strongly recommended to check this page frequently, referring to the date of the last modification indicated at the bottom. If the changes affect the processing activities carried out on the basis of the User's consent, the Owner must obtain a new consent from the User where necessary.

Shipping policy

Delivery areas : Europe

Delivery time in working days (except Saturday and Sunday) from order confirmation: 2 to 5 working days

Delivery cost: may vary depending on product purchased

Carriers used: DHL

Legal information

Legal Notices Please read carefully the various terms and conditions of use of this site before browsing its pages. By connecting to this site, you accept these terms without reservation. Also, in accordance with article n°6 of the Law n°2004-575 of 21 June 2004 for confidence in the digital economy, the persons responsible for this website "" are : Site Editor: Team Kalorik VAT Number: BE 0844 769 139 Editorial Manager: Team Kalorik Steenweg op Halle 158, 1640 Sint Genesius Rode Phone: 0032 2 359 95 10 Fax: 0032 2 359 95 10 Email: Website: Hosting: Host: Shopify 151 O'Connor Street Ground Floor Ottawa, Ontario K2P 2L8 Canada Website: " Development Team Kalorik Address: Steenweg op Halle 158, 1640 Sint Genesius Rode Website: Terms of use: This website is offered in different web languages (HTML, HTML5, Javascript, CSS, etc...) for a better comfort of use and a more pleasant graphics, we recommend you to use modern browsers such as Internet explorer, Safari, Firefox, Google Chrome, etc... Team Kalorik makes every effort to ensure that its websites are reliable and up-to-date. However, errors or omissions may occur. The Internet user must therefore ensure the accuracy of the information with , and report any changes to the site that he or she deems useful. is in no way responsible for the use made of this information, and any direct or indirect damage that may result from it. Cookies: The" site may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information placed on your hard drive by the server of the site you are visiting. It contains several pieces of data that are stored on your computer in a simple text file that a server accesses to read and record information. Some parts of this site cannot be functional without accepting cookies. Hypertext links: The websites of may offer links to other websites or other resources available on the Internet. Team Kalorik does not have any means to control the sites connected to its websites. Team Kalorik cannot be held responsible for any damage, of any kind, resulting from the content of these external sites or sources, and in particular from the information, products or services they offer, or from any use that may be made of these elements. The risks associated with this use are fully incumbent on the Internet user, who must comply with their conditions of use. Users, subscribers and visitors of the Kalorik websites cannot set up a hyperlink to this site without the express and prior authorization of Team Kalorik.