*Return of a new (unused) product: If the consumer changes his/her mind upon receipt of the product and wishes to return it, in this case the return costs are at the consumer's expense. The consumer must return the product within the legal withdrawal period (14 days from receipt of the product), otherwise no refund will be made. The buyer must inform the seller (Team Kalorik) of his wish to withdraw before the expiration of the withdrawal period, either by e-mail to email@example.com or by post to the address below: TKG SRL Steenweg op Halle, 158 1640 Sint Genesius Rhode BELGIQUE Products in new condition must also be returned to the central warehouse at the address below: Service/Kundendienst Efbe Elektrogeräte GmbH Gustav-Toepfer-Straße 6 07422 Bad Blankenburg DEUTSCHLAND Refunds will only be made if the product is complete and returned in its original packaging, in perfect condition (identical packaging, instructions, accessories, etc.) with a copy of the invoice or proof of purchase showing the purchase price, and a letter giving the purchaser's full contact details (surname, first name, telephone number, e-mail address and bank details). Average time for processing a member's complaint/request by our customer service department: 1 month. For any question, the after-sales service can be reached by e-mail at the following address: firstname.lastname@example.org. *Defective product: The products are guaranteed parts and labour for 1 year. The following are excluded from the manufacturer's warranty - Damage due to impacts, shocks or falls. - Damage due to the infiltration of liquid on the electrical parts. - Errors of adjustment or handling by the user. - Damage due to use contrary to the instructions in the user manual. - Damage or malfunction resulting from the use of accessories not distributed by Team Kalorik; - Damage caused by intervention on the unit by a person or a technical centre not authorised by Team Kalorik. - Cleaning in case of lack of maintenance. - Replacement of wearing parts or consumables. In the event of a defective device under the manufacturer's warranty, the device will be exchanged as a priority if a similar product is available. If not (similar product not available), the product will be refunded. Procedure to follow in case of a defective device: Send the following documents by e-mail to the after-sales service at email@example.com: copy of the invoice or proof of purchase mentioning the purchase price accompanied by a letter mentioning the complete contact details of the consumer (name, first name, telephone number, e-mail address and bank details) as well as a description of the fault or problem encountered.
Delivery areas : Europe
Delivery time in working days (except Saturday and Sunday) from order confirmation: 2 to 5 working days
Delivery cost: may vary depending on product purchased
Carriers used: DHL